Thank you for shopping with FUHENG YICHANG TRADING COMPANY LIMITED. We want you to be completely satisfied with your purchase, and we understand that sometimes things don’t work out. If you’re not entirely happy with your order, we’re here to help!
1. Return Eligibility
You may return most new, unused, and unworn items within 14 days of receiving your order for a full refund or exchange. The following conditions must be met for a return to be accepted:
- The item must be in its original condition (unworn, unwashed, and with all tags attached).
- The item must be returned in its original packaging.
- Sale items are not eligible for returns, except where required by law.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] within 14 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Once we receive your request, we will send you a return authorization and instructions on how to return your item(s).
3. Return Shipping
Customers are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds and Exchanges
Once your return is received and inspected, we will process your refund or exchange:
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be processed based on availability. If the item you want to exchange for is out of stock, we will issue a refund instead.
Refunds typically take 5-7 business days to appear on your account, depending on your bank or payment provider.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund and cover the cost of return shipping.
6. Non-Returnable Items
The following items cannot be returned:
- Items that are worn, used, or damaged (unless defective).
- Items that were marked as “Final Sale” or “Non-Returnable.”
- Gift cards.
7. Customer Service
If you have any questions about our Returns Policy or need assistance, please don’t hesitate to reach out to us at [email protected].
By shopping with FUHENG YICHANG TRADING COMPANY LIMITED, you agree to the terms outlined in this Returns Policy.